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Gastronomy

Software development for the food service industry: serve more, waste less, earn more.

Web and mobile apps for restaurants, cafes, bars, and catering — from online ordering to inventory management.

We create web and mobile applications for the food service industry that combine reservations, on-site orders, and deliveries into one cohesive system. From QR menus and KDS to warehouse management and 360° analytics — we reduce service time, limit waste, and increase margins. We integrate POS systems, marketplaces, and payments (BLIK/Apple/Google Pay), operate in compliance with GDPR, and support HACCP. For individual venues and chains: start with a quick MVP, modular development, and real-time reports.

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Industry problems — why standard tools are not enough

Low order repeatability (lack of loyalty building)

One-time guests are not enough today. Without a loyalty program, personalization, and post-visit communication, it is difficult to build a return habit and increase the average order value.

Long service times and order errors

Queues grow when orders circulate between the floor, kitchen, and deliveries without clear priorities. Typos, illegible notes, or verbal changes result in mistakes and complaints.

Waste of raw materials and lack of demand forecasting

Without linking sales to recipes and deliveries, it is difficult to predict demand. This leads to surpluses, expiration of products, and loss of margin — especially with seasonality and promotions.

Scattered systems (POS, deliveries, reservations)

Each module operates separately, so data on orders, table availability, and inventory levels do not merge into a single picture. The result? Manual re-entry, duplicated work, and errors that cost both time and money.

High staff costs, turnover, and training.

The catering industry operates in a „here and now” mode, and high turnover means that training drags on indefinitely. Difficult-to-use systems slow down new employees and increase the costs of every shift.

Scaling networks and franchises

Every new location means „new rules of the game.” Without tools for central management of menus, prices, and permissions, costs grow exponentially.

Low order repeatability (lack of loyalty building)

A one-time guest is not enough today. Without a loyalty program, personalization, and post-visit communication, it is difficult to build a habit of returning and increase the average order value.

Long service times and order errors

Queues grow when orders circulate between the dining area, kitchen, and deliveries without clear priorities. Typos, illegible notes, or verbal changes result in mistakes and complaints.

Waste of raw materials and lack of demand forecasting

Without linking sales to recipes and deliveries, it is difficult to predict demand. This leads to surpluses, product expirations, and margin loss—especially with seasonality and promotions.

Scattered systems (POS, deliveries, reservations)

Each module operates separately, so data on orders, table availability, and inventory levels do not merge into a single picture. The result? Manual data entry, duplicated work, and errors that cost both time and money.

Personnel costs, turnover, and training

The hospitality industry lives in the „here and now,” and high turnover means that training drags on endlessly. Difficult-to-use systems slow down new employees and increase the costs of every shift.

Scaling networks and franchises

Every new location means „new rules of the game.” Without tools for central management of menus, prices, and permissions, costs grow exponentially.

Our solutions — modules that help

Online orders and QR menus (PWA/mobile, payments, table fulfillment)

Queue-free ordering: scan, select, pay, done.
Benefits: shorter service time, fewer errors during order intake.

Reservation system (no-show handling, prepayments, automated reminders)

Full control over occupancy and minimization of empty tables.
Benefits: fewer no-shows, higher floor utilization.

KDS – Kitchen Display System (order queue, priorities, printer integration)

Clear queues and statuses in the kitchen instead of paper tickets.
Benefits: faster service, fewer returns and delays.

Warehouse & food cost (recipes, consumption, inventories, stockout alerts)

Automatic depletion after sales and margin control at the dish level.
Benefits: lower food waste, predictable margin.

Forecasting and production planning (AI/ML based on sales and weather data)

Demand predicted in advance — production tailored to actual traffic. Benefits: fewer surpluses, better availability of top items.

Tablet with an open restaurant menu.

Online orders and QR menus (PWA/mobile, payments, table fulfillment)

Queue-free ordering: scan, select, pay, done.
Benefits: shorter service time, fewer errors during order intake.

Reservation system (no-show handling, prepayments, automated reminders)

Full control over occupancy and minimization of empty tables.
Benefits: fewer no-shows, higher floor utilization.

KDS – Kitchen Display System (order queue, priorities, printer integration)

Clear queues and statuses in the kitchen instead of paper tickets.
Benefits: faster service, fewer returns and delays.

Warehouse & food cost (recipes, consumption, inventories, stockout alerts)

Automatic depletion after sales and margin control at the dish level.
Benefits: lower food waste, predictable margin.

Forecasting and production planning (AI/ML based on sales and weather data)

Demand predicted in advance — production tailored to actual traffic. Benefits: fewer surpluses, better availability of top items.

Tablet with an open restaurant menu.
Tablet lying on a table. On its screen, an analytics panel is visible. On the table, there are bowls of food and a payment terminal.

Loyalty program (points, stamps, coupons, segmentation)

Reasons to return more often — personalized rewards and offers.
Benefits: higher order frequency, larger basket size.

Schedules and time tracking (shifts, requests, export to payroll)

Scheduling shifts in a few clicks with automatic settlement.
Benefits: lower personnel costs, fewer scheduling conflicts.

360° Analytics (basket, dish rotation, CLV, costs, margins, NPS)

Managerial dashboards with KPIs from the front-of-house to the kitchen and marketing.
Benefits: data-driven decisions, fast problem detection.

Multi-location management (roles, permissions, local pricing, central recipes)

One command center for multiple locations and brands. Benefits: offer consistency, full control over permissions.

Delivery management (marketplace aggregation, in-house courier, delivery zones)

One panel for Uber/Glovo/Wolt + in-house channels and couriers.
Benefits: wider sales reach, lower commissions thanks to your own channel.

Tablet lying on a table. On its screen, an analytics panel is visible. On the table, there are bowls of food and a payment terminal.

Loyalty program (points, stamps, coupons, segmentation)

Reasons to return more often — personalized rewards and offers.
Benefits: higher order frequency, larger basket size.

Schedules and time tracking (shifts, requests, export to payroll)

Scheduling shifts in a few clicks with automatic settlement.
Benefits: lower personnel costs, fewer scheduling conflicts.

360° Analytics (basket, dish rotation, CLV, costs, margins, NPS)

Managerial dashboards with KPIs from the front-of-house to the kitchen and marketing.
Benefits: data-driven decisions, fast problem detection.

Multi-location management (roles, permissions, local pricing, central recipes)

One command center for multiple locations and brands. Benefits: offer consistency, full control over permissions.

Delivery management (marketplace aggregation, in-house courier, delivery zones)

One panel for Uber/Glovo/Wolt + in-house channels and couriers.
Benefits: wider sales reach, lower commissions thanks to your own channel.

Use cases — how it works in practice

Full-service restaurant

Reservations → QR menu → KDS → warehouse → analytics
A guest reserves a table with a prepayment, scans the QR menu on-site, and places an order. KDS distributes dishes to stations, and the warehouse automatically depletes raw materials. The dashboard shows service time, food cost, and dish margins.
Effect: shorter service time, fewer errors, predictable margin.

Coffee shop / chain

Prepaid cards, coffee subscriptions, fast mobile POS
Customers buy coffee bundles or subscriptions, pay via the app, and the barista processes the order on a mobile POS. The loyalty program collects points and triggers cross-sell offers (e.g., a pastry with their coffee).
Effect: faster service during peak hours, higher visit frequency, stable subscription revenue.

Food truck

Offline-first PWA, fast payments, daily menu
You update the daily menu with one click, and the PWA works even without an internet connection. Cashless payments are finalized in seconds; the queue moves smoothly.
Effect: maximum sales during peak hours, zero downtime with poor internet, simple local marketing.

Catering


Subscriptions, delivery calendars, allergens/macros
The customer selects a plan and dates in the calendar; the system calculates macros and allergens from recipes. Production generates picking lists, and couriers receive optimized routes.
Effect: less chaos during packing, fewer dietary errors, punctual deliveries, and lower logistics costs

Ghost kitchen

Multi-brand management, order routing, courier dashboard
Manage multiple brands from a single back-office. Orders from marketplaces and your own website flow into one panel, while routing directs them to available stations. The dashboard shows courier status and SLA times.
Effect: maximum kitchen utilization, shorter delivery SLAs, lower commissions through your own channel.

Photo showing a loyalty card payment for a meal by weight.

Use cases — how it works in practice

Full-service restaurant

Reservations → QR menu → KDS → warehouse → analytics
A guest reserves a table with a prepayment, scans the QR menu on-site, and places an order. KDS distributes dishes to stations, and the warehouse automatically depletes raw materials. The dashboard shows service time, food cost, and dish margins.
Effect: shorter service time, fewer errors, predictable margin.

Coffee shop / chain

Prepaid cards, coffee subscriptions, fast mobile POS
Customers buy coffee bundles or subscriptions, pay via the app, and the barista processes the order on a mobile POS. The loyalty program collects points and triggers cross-sell offers (e.g., a pastry with their coffee).
Effect: faster service during peak hours, higher visit frequency, stable subscription revenue.

Food truck

Offline-first PWA, fast payments, daily menu
You update the daily menu with one click, and the PWA works even without an internet connection. Cashless payments are finalized in seconds; the queue moves smoothly.
Effect: maximum sales during peak hours, zero downtime with poor internet, simple local marketing.

Catering


Subscriptions, delivery calendars, allergens/macros
The customer selects a plan and dates in the calendar; the system calculates macros and allergens from recipes. Production generates picking lists, and couriers receive optimized routes.
Effect: less chaos during packing, fewer dietary errors, punctual deliveries, and lower logistics costs

Ghost kitchen

Multi-brand management, order routing, courier dashboard
Manage multiple brands from a single back-office. Orders from marketplaces and your own website flow into one panel, while routing directs them to available stations. The dashboard shows courier status and SLA times.
Effect: maximum kitchen utilization, shorter delivery SLAs, lower commissions through your own channel.

Photo showing a loyalty card payment for a meal by weight.

FAQ – Frequently Asked Questions about
software for the catering and hospitality industry

A person holding a phone with a restaurant's website open. In the background, a table with food is visible.

1. What if the internet goes down — does the system work offline?

Yes. Key modules work offline and synchronize data once the connection is restored; limitations apply only to online payments and marketplace uploads.

2. Can the app handle orders from Uber Eats/Glovo/Wolt and my own website at the same time?

Yes. All channels flow into a single panel/KDS with separate pricing and availability per channel.

3. System for restaurant chains – different prices and menus in different locations, is that possible?

Yes. Central recipes + local pricing, availability, and promotions; full reports per location and consolidated.

4. Can I independently edit the menu, prices, and promotions in real time?

Yes. You publish changes instantly in the panel (website, app, delivery), with options for scheduling and versioning.

5. What equipment is needed in the kitchen (KDS) and front-of-house — can we use our existing tablets?

Most often, a 10–13″ iPad or Android tablet is enough. In most cases, we can use your current hardware after a quick compatibility test.

6. Do you integrate payments (BLIK, Apple/Google Pay) and prepayments for reservations?

Yes. We support BLIK, cards, Apple/Google Pay, as well as deposits/pre-authorizations for reservations.

7. Does the system support subscriptions (e.g., diet catering, „coffee subscriptions”)?

Yes. We have built-in subscriptions with limits, renewals, and a delivery calendar.

8. Loyalty program for coffee shops – stamps, points, or subscriptions?

All options are available and can be combined — stamps, points, and subscriptions.

9. Coupons and promotions in the catering industry – is it possible to segment customers?

Yes. Segmentation by behavior/channels, usage limits, dates, and conditions (e.g., „after 6:00 PM”, „new customers”).

10. Can I use my current printers and payment terminals?

Usually, yes. We support popular models; for exceptions, we offer a simple bridge or recommend a compatible replacement.

Take advantage of a free analysis of your company

Ikona kontaktu mailowego

contact@sysmo.pl

Ikona kontaktu telefonicznego

+48 736 036 604

Kajetan Zimniak

CEO Sysmo.pl

kajetan.zimniak@sysmo.pl

Where do we work?

Our projects cover countries such as Germany, Austria, Switzerland, and others. We are also involved in projects from the USA.

We Operate Without Borders

We quickly adapt to accounting, legal, tax regulations, and user preferences in different countries. Submit your project for a quote.

Get in touch!
Map of Europe highlighting countries where the IT company has collaborated with clients: Germany, Austria, Switzerland, Czech Republic, Slovakia, United Kingdom, and Italy.

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