SeniorApp is a platform that facilitates ordering care services and daily support for seniors and their families. It combines a mobile app, a web version, and an administrative backend into a single system, making the use of services simple, safe, and convenient.
Industry
Care and Seniors
Type of activity
Startup
Implementation and support
2019 – present
Technologies
React Native
React + Vue3
Node + Java Spring
About project
The goal of the project was to create an intuitive digital solution that addresses the real needs of the elderly, their loved ones, and caregivers. The implementation resulted in a cohesive ecosystem including a mobile app, a web platform, an administrator panel, and a care management system, supporting the ordering of services as well as the management of contractors, settlements, and the ongoing administration of the platform.
SeniorApp operates as a marketplace for assistance and care services, where users can search for support for themselves or their loved ones, while caregivers and contractors can manage their offers, rates, availability, and service areas.
Our role
Mobile application
(iOS / Android)
Web application
Admin panel
DevOps AWS
Internal system for managing settlements and business processes
Key functionalities
- mobile application and web platform for ordering services and managing users, caregivers, and contractors,
- search and reservation of services based on location and available people in the area,
- support for various service types, including care, cleaning, technological, medical, and additional services,
- ability to order services for oneself, a family member, or a loved one,
- caregiver panel for managing profiles, services, rates, absences, service areas, and invoicing data,
- virtual wallet and settlement management on the platform, including fund withdrawals by contractors and wallet top-ups,
- rating, review, and user verification system to enhance collaboration safety,
- administrator panel and backend for managing the entire platform and care processes
„Their teamwork was commendable.”
Thanks to Sysmo.pl – rozwiązania IT’s work, the platform gained 45,000 users. The team was responsive to the client’s needs, and internal stakeholders were particularly impressed with the service provider’s team dynamic.
60 k+
Satisfied users
SATISFIED USERS
12 k+
Caregivers
in the app
Project challenges
1
Designing a system accessible to users with low levels of technological proficiency
One of the key challenges was creating a solution that was simple and intuitive for seniors and those in need of support, while remaining sufficiently comprehensive for families, caregivers, and administrators. SeniorApp’s publicly communicated mission and emphasis on ease of use demonstrate that accessibility and interface simplicity were among the core foundations of the project.
2
Combining safety and convenience in a marketplace model for care services
The second significant challenge was building a trusted environment that connects people seeking help with caregivers and service providers. This required implementing verification mechanisms, ratings, secure payments, and efficient order management to ensure the platform was both operationally convenient and credible for users.
Key benefits
For the system user
- For seniors and their families, SeniorApp means easier access to necessary services in one place. Users can quickly find help in their area, order a service for themselves or a loved one, use an intuitive platform via phone or computer, and choose from verified contractors.
- On the caregivers’ and contractors’ side, the system provides clear tools for offering services and managing work. They can set rates, service areas, and availability, accept orders, build credibility through reviews, and conveniently manage their earned funds.
For the system purchaser
- For the product owner, the implementation meant creating a complete, scalable environment to support a marketplace for services dedicated to seniors and their families. Instead of fragmented processes, the organization gained a cohesive system encompassing a mobile app, a web platform, an admin panel, and tools for managing caregivers, services, billing, and the platform’s daily operations.
- Additional business value lies in the ability to expand the offering around a single digital ecosystem: from core services and care to partner services and additional collaboration models. Such a system supports product development, automates part of the service delivery, and streamlines the organization’s internal processes.
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